Frequently Asked Questions
Everything you need to know about The Ordinary skincare products
The Ordinary offers clinical formulations with integrity. We focus on high concentrations of active ingredients at accessible prices, with complete transparency about what's in each product.
Start by identifying your primary skin concerns. The Ordinary products are formulated to target specific issues like hydration, texture, pigmentation, or signs of aging. We recommend starting with one or two products and gradually building your routine.
Many of our formulations are suitable for sensitive skin, but we recommend patch testing before full application. Start with lower concentrations of active ingredients and introduce products gradually.
Yes, but certain combinations should be avoided. For example, don't use direct acids with retinoids in the same routine. Check our regimen guide or consult with a skincare professional for personalized advice.
Results vary depending on the product and concern. Hydration products show immediate effects, while treatments for pigmentation or texture may take 4-12 weeks of consistent use to show visible improvement.
We source all our products from authorized distributors to ensure 100% authenticity. Each product includes complete ingredient disclosure and safety information for your peace of mind.




