Refund policy

At Skin Source MNL, your satisfaction is important to us. We take great care in packing every order to ensure your products arrive safely and in excellent condition.

Because skincare products are personal care items, we are unable to accept returns or exchanges for products that have been opened, used, or purchased by mistake. This policy helps us maintain the highest standards of hygiene and product safety for all our customers.

Eligible for a Return or Refund

If you receive:

  • An incorrect item
  • A damaged or leaking product
  • An expired product
  • A missing item from your order

we’ll be happy to help.

Please contact us within 48 hours of receiving your order and provide:

  • Your order number
  • Clear photos of the item(s)
  • Photos of the packaging and shipping label
  • A brief description of the issue

Our team will carefully review your request and respond as soon as possible.

Refunds & Replacements

Once your request has been approved, we’ll provide the most appropriate resolution, which may include:

  • A replacement product
  • A full or partial refund
  • Store credit

Approved refunds will be processed through your original payment method whenever possible.

Items Not Eligible for Return or Refund

To ensure the safety and quality of our products, we cannot accept returns or issue refunds for:

  • Opened or used skincare products
  • Change of mind or incorrect product selection
  • Allergic reactions or skin sensitivities (we recommend performing a patch test before use)
  • Orders with incorrect shipping information provided by the customer
  • Delivery delays caused by courier services, weather conditions, holidays, or other circumstances beyond our control

We’re Here to Help

If you have any questions or concerns about your order, please don’t hesitate to contact us. Our team is always happy to assist and will do our best to provide a fair and timely resolution.

Thank you for choosing Skin Source MNL. We truly appreciate your trust and support, and we’re committed to bringing you authentic skincare products with reliable service and a shopping experience you can feel confident about.