FAQs

Yes. All products sold by Skin Source are 100% authentic. We carefully source our products from trusted retailers and suppliers in the United States, France, and Canada.

Our products are sourced from trusted retailers and suppliers locally and internationally. Depending on the brand and product, our stocks may come from the United States, France, and Canada.

Most products listed as available are on hand unless otherwise indicated. Some products may be incoming or available for pre-order, which will always be stated on the product page.

Not all Skin Source products may be available on Shopee at the same time. Some listings may still be under review or temporarily unavailable on the platform. You can check our website for our complete and updated product selection.

Restock updates are announced through our website and social media pages. You may also message us about a specific product, and we’ll be happy to let you know if a restock is coming.

Yes! We welcome product and brand requests. While we can’t guarantee that every requested product will be added, your suggestions help us decide what to source next.

Expiration and shelf-life information varies by brand. Some skincare products do not have a printed expiration date and instead use a Period After Opening (PAO) symbol, such as 6M or 12M. If you have questions about a specific product or batch, feel free to contact us before ordering.

We ship nationwide within the Philippines. Shipping availability and fees may vary depending on your location and chosen delivery method.

Delivery times vary depending on your location and courier. Once your order has been shipped, you’ll receive the available tracking details so you can follow its progress.

Our courier may vary depending on the platform, delivery location, and shipping method selected for your order.

Yes. Same-day delivery is available within Metro Manila via Lalamove or GrabExpress. The delivery fee will be shouldered by the customer and will depend on the delivery location and the courier’s current rates.

Yes. You may arrange your preferred courier for pickup. Please coordinate with us first so we can confirm your order and pickup details before booking.

Once your order has been handed over to the courier, tracking information will be provided when available. Orders placed through Shopee can also be tracked directly through the Shopee app.

You can place an order directly through our website or our official Shopee store. You may also message us on Instagram or Facebook if you need help with your order.

Available payment methods depend on where you place your order. Our website and Shopee store will display the payment options available to you at checkout.

Yes. You may message us through our official Instagram or Facebook page to place an order. We’ll confirm product availability, your order details, and payment instructions before processing your order.

Please contact us as soon as possible if you need to change or cancel your order. We’ll do our best to accommodate your request as long as the order has not yet been processed or shipped.

For hygiene and safety reasons, we do not accept returns or exchanges due to change of mind. If you receive a damaged, defective, or incorrect product, please contact us as soon as possible so we can assist you.

Please contact us immediately and provide clear photos or videos of the product, packaging, and shipping parcel. We’ll review your concern and assist you with the next steps.

Please contact us as soon as possible with your order details and a photo of the item you received. Once verified, we’ll assist you in resolving the issue.

Everyone’s skin is different, and a product that works for one person may not work for another. If you experience irritation or an unexpected reaction, discontinue use. For persistent or severe reactions, please consult a dermatologist or healthcare professional.

Skin Source is based in Makati City, Philippines. We currently operate primarily as an online skincare store.

Not yet. Skin Source currently operates online through our website, Shopee, Instagram, and Facebook.

We currently do not accept walk-in purchases. You may place your order online or contact us directly for assistance.

You can reach us through our official Instagram and Facebook pages or through the contact form on our website. We’ll be happy to assist with product inquiries, orders, and other concerns.

Our business hours are Monday to Saturday, 9:00 AM to 6:00 PM. We aim to respond to inquiries within 24–48 hours.