Shipping policy

Thank you for shopping with Skin Source MNL! We’re committed to making sure your order is packed with care and delivered as quickly and safely as possible.

Order Processing

  • Orders are processed within 1–3 business days after payment has been confirmed.
  • Orders placed on weekends or public holidays will be processed on the next business day.
  • During sales, holidays, or peak seasons, processing times may be slightly longer. We appreciate your patience and understanding.

Shipping Within the Philippines

We currently ship nationwide within the Philippines through our trusted courier partners.

Estimated delivery times are:

  • Metro Manila: 1–3 business days
  • Luzon: 2–5 business days
  • Visayas & Mindanao: 3–7 business days

Please note that these are estimated delivery times and may vary depending on your location, courier operations, weather conditions, holidays, or other unforeseen circumstances.

Shipping Fees

Shipping fees are calculated at checkout based on your delivery address and the weight of your order.

From time to time, we may offer free shipping promotions. Any applicable shipping discounts will be reflected during checkout.

Order Tracking

Once your order has been shipped, you’ll receive a tracking number so you can monitor your package’s delivery status.

If you have any questions about your shipment, feel free to contact us—we’re always happy to help.

Incorrect Shipping Information

Please ensure that your shipping address, contact number, and recipient details are accurate before placing your order.

Skin Source MNL is not responsible for delays, failed deliveries, or additional shipping fees resulting from incorrect or incomplete information provided during checkout.

Delayed Deliveries

While we work hard to dispatch orders promptly, delivery schedules are ultimately managed by our courier partners.

Unexpected delays due to weather, natural disasters, holidays, high shipping volumes, or other circumstances beyond our control may occur. We appreciate your understanding and will gladly assist in tracking your package whenever possible.

Lost or Damaged Packages

If your order arrives damaged or appears to be lost in transit, please contact us within 48 hours of receiving your package—or from the expected delivery date if it has not arrived.

We’ll work closely with the courier to investigate the issue and provide the best possible resolution.

Contact Us

If you have any questions about shipping or your order, we’re here to help.

Skin Source MNL

Email: skinsourcemnl@gmail.com

Instagram: @skinsourcemnl

Facebook: Skin Source MNL